I was recently asked to provide thoughts on the challenges facing the online apparel industry. I have never managed an online apparel product catalog before, although I do have an extensive background in e-commerce and online marketing. Actually, I feel this provides me with an advantage over other ‘online pundits’ because I am not enamored by, nor limit my thinking to, how to best enhance an e-commerce apparel strategy for a popular brand.
From what I can gather, building a successful online shopping site for an apparel company may not come easy– as the industry has leapfrogged light years ahead of other category verticals in recent years. Gone are the days when the mere popularity of your brand, the sleekness of your e-commerce platform, the creative animation of your flash graphic design or the quality of your product catalog equates to success. In today’s web world, it’s all about how well you’ve integrated social media and search into the fabric of your online offering.
The online apparel vertical has undergone a huge metamorphosis over the past 5 years. Overall sales have increased—yet at a cost to the major apparel leaders. The empowered middleman has taken the reigns and now stands between you and your valued customers.
Let’s review what’s happened over the past few years:
Stage 1: Brick and mortar apparel companies launch brochureware sites, yet sell primarily through traditional retail outlets. Store locator tools are popular. So are sites built entirely in Flash.
Stage 2: E-commerce catalog bolt-on allows apparel companies to sell direct by publishing their catalog of products on their website.
Stage 3: The rise of the aggregator and affiliate services such as ShopZilla, BlueFly, NextTag, PriceGrabber, BizRate and Zappos are able to integrate electronic feeds of SKU data from multiple apparel companies and dominate search engine results through cleaver SEO and SEM strategies.
Stage 4: Social shopping services such as ThisNext, StyleFeeder and ShopWiki have made huge leaps forward by utilizing customers as marketers—giving consumers the ability to express themselves via products in various ways. It’s a very powerful notion, especially as it introduces the notion of monetizing these badges as forms of advertising, which has also lead to an exponential impact on search results.
Social shopping websites aggregate more content/products covering a wider spectrum of keywords across the web. Traditional department stores and apparel label such as Macy’s, Bloomingdales, Tommy Bahama and Old Navy tend to focus on their own products or product lines, which limits their search scalability. Plus, many of these firms utilize legacy e-commerce catalog systems, many of which do not have any of the latest social shopping features built into them.
Let’s take a look at ThisNext.com. I did, along with a web guru friend of mine, Mark Campbell. Here’s what we found. Essentially, ThisNext ties together every retail store, every affiliate site, and every recommender– all under one web site. The search engines have indexed millions of pages on their website (there were 3,250,000 Google indexed pages found according to WebsiteGrader.com as of 9/21/08). The number of indexed pages is one of the most important factors influencing SEO results on the major engines. Did ThisNext actually create an online catalog with millions of products in their SKU? Of course not. But they did build an easy-to-use website that allows everyday consumers to add products and recommend them to their friends—in a snap. A site visitor simply enters in a product name and the system guides them through the recommendation process.
A Few Ideas for E-Apparel Success in Today’s Marketplace
- Deploy intelligent URL’s and content tagging structures to heighten the search relevancy for every interior web page
- Launch geo-specific content pages to expand ‘long tail’ search results (http://www.thisnext.com/city/)
- Embrace Shopcasting. Basically, allow site visitors to recommend a product, then build a semi-custom widget to put on their blog or other personal website. Even allow a consumer to earn a commission on sales resulting from customers clicking on the user-generated widget. This is attractive to anyone with a blog that wants to dabble in affiliate marketing. E.g., they can have an apparel blog and utilize shopcasting widgets that pay the consumer money on everything they review - without the hassle of them having to find a store selling the product being reviewed and then signing up to be a reseller on Commission Junction. Of course, every shopcasting widget contains an inbound link—which benefits the company’s SEO efforts
- License, build or partner with a shopcasting provider, offering this service to your customers as a way to embrace social shopping to ‘expand’ your product line and extend your search engine reach
- Launch social applications on sites such as Facebook. The apps themselves don’t usually attract too many active users, but search engines can ‘see’ that social sites are pointing back to you—which is a critical influencer in organic search
Here is a competitive analysis grid I put together for several websites in the online apparel space:

The chart on the left clearly shows that the social shopping sites have a clear advantage over traditional department store and apparel sites when it comes to the key levers that influence organic search engine results. These sites tend to have millions of indexed content pages, a great number of inbound links, a clear appreciation of blogging, RSS feeds, and social apps. Surprisingly, social shopping sites don’t always employ common SEO best practices such as meta tagging and keywords, nor do they tend to follow design best practices such as limiting the number of actionables on their sites, or keeping page load times to a minimum.
While traditional department store and apparel sites tend to have a healthy number of monthly visits, the growth trend looks rather stagnant when compared to the rapid rise in visits to the social shopping services. (Click on the chart below to see a larger, expanded view of the grid). 
Notice how visits to TommyBahama.com have remained relatively stagnant for the past 12 months, while ThisNext.com has shot up to attain visit parity with SaksFifthAvenue.com, a company that’s been in business for 84 years!
This is not to say that all social shopping sites will survive and prosper. Every company must have a sustainable business model, great employees, satisfactory capital backing, and a solid marketing/sales plan in order to succeed.
All in all it would appear as though the online apparel vertical is undergoing tumultuous change– which may pose a significant challenge to those who choose to stick to the status quo– and a growth opportunity for those willing to alter their e-business strategy to embrace the next wave of advancements in social media and search.
Legend
- Age, sex, race and affluence indicators were based on Quantcast.com results
- # of Visits were based on Quantcast.com results, weighted by a factor of 166% to augment perceived under reporting of visits compared to other web analytics tools. Results displayed as a range based on a low initial number and a higher, recalculated number
- Domain age, age of domain registration, SEO meta and keyword data, pagerank, Goofle indexed pages, blog/RSS, social sphere, inbound links and Alexa rank were based on WebsiteGrader.com results
- Load times were based on WebSiteOptimization.com results
- Actionables were calculated manually by visiting each website listed on the chart and counting the number of thinks a visitor could do on the homepage (links, tools, phone #’s listed, etc)