Archive for October, 2008

Increase Your Brand Awareness Via Partnerships

Friday, October 17th, 2008

Strategic partnerships can create unique branding opportunities for your company, which may help open up new market opportunities for your products and services.

To strategically position your “brand” to a higher level of market recognition, use this worksheet to identify related companies, products or services that you you may be able to partner with. These are your core strategic partner prospects.

The Truth About Writing a Bestseller

Thursday, October 16th, 2008

Banish from your mind the idea that one must be a genius to write a bestseller. It just isn’t true. The following realities should encourage you. Get them clear in your mind:

  • About 60,000 new books are published now each year. Of this total, the number of really fine books is a great deal smaller
  • Sebastian Junger’s The Perfect Storm went through a heated auction for reprint rights
  • When James L. Halperin embarked on a writing career, he had no idea that his first novel, The Truth Machine, would go on to become a national science fiction bestseller

Most major publishers are looking for the next mega book and they could care less if the author is experienced or not. The point is that some debut authors are making stunning entrances into the marketplace.

  • A bestseller can cover any one of a variety of subjects
  • Many terrific books are written by authors over forty and also by authors in their twenties. No one is too young or too old to hit big, providing they create the right book at the right time
  • Many top sellers are written in the home of the author but also in hotel rooms, cabins, in cottages by the sea, formal office settings, and even bedrooms with just the mattress as the desk
  • Imaginative publicity and promotion are what often boost a book into a star seller. Certainly they help

If you have an appealing, attention-holding story to tell, but you can’t write very well, editors will work with you. Publishing companies are geared to handle this and help an author within reason if they like the story enough. The classic example of this is Thomas Wolfe’s Look Homeward, Angel manuscript, which was over a thousand pages––a sea of words––when he brought it to legendary editor Max Perkins. It was painful for Wolfe to cut his manuscript, but that is exactly what he and Perkins did over a considerable period of time to get the novel published.

Bestseller Realities

Book BestsellerA study of authors and novelists reveals that many, including the star names, have to do a lot of writing (usually) before they get that big book. A good example is Barbara Taylor Bradford. Over a six year period, she started four novels but discarded them all after a few hundred pages. She asked herself what she really wanted to write most and decided that it was a book about a girl in Yorkshire, England, who builds a huge business empire.

The result was A Woman of Substance, a very successful book. In Barbara’s view, “A story is only interesting if it’s about people, their tragedies, dramas, their joys.”

Once they have had their first novels published, numerous fiction authors reveal they wrote and experimented on one or more previous novels. Few are lucky enough to sell the first work they finish. A period of time seems to be generally required during which a new author learns the craft. Many publishing veterans refer to this as “paying your dues,” and for most authors who enter the publishing gates this is usually what happens.

In the words again of Barbara Taylor Bradford, “A novel is a monumental lie that has to have the absolute ring of truth if it is to succeed.” To achieve that vital ring of truth takes time. For most authors, it can’t be dashed off in a few months.

Look at it this way. You have the chance to produce a bestseller on your very first try, but it’s usually a slim chance. If you fall short of your goal, you may have at least a mini-bestseller. If not, then your first book, whatever it sells, can pave the way for a best—seller on your second or third effort. Many wise authors are content to simply do all in their power to write the best book they can and don’t even think about the bestseller lists.

Alternate Viewpoints Can Stimulate New Ideas

Thursday, October 16th, 2008

Everything starts with an idea. Think about it. Paintings, cars, songs, airplane designs, companies, buildings—and even books.

Developing an idea is where work and time come into the picture. When you go with an idea, it may carry you to unknown areas, to the heights of satisfaction or to the depths of depression when you get bogged down with it.

In the superb novel, The Fountainhead, by Ann Rand, architect Howard Roark states that “the creative artist has a unique right to the original ideas he produces and develops. Others cannot make use of this creative work without agreement and compensation. What is reflected in The Fountainhead is the truth that “everything is built upon something else in creation.” Play with a single basic idea and what happens? More ideas present themselves to you.

The act of creating means to shift qualities or elements from one thing to another. Hollywood has been doing this for decades, lifting (some say stealing) a key element from an old classic film and building a new film from or around it.

The creative process takes varying amounts of time, depending upon the desired result. A book obviously takes much longer to create than an article, short story, or song. There are exceptions to this when you consider prolific authors like Barbara Cartland, Isaac Asimov and Ray Bradbury. They could turn out a new book in a week and often did so.

Creative ideas may evolve into creative problems, real puzzlers for their originators. They then require much more thought and effort to work your way through the sticky areas. Thomas Edison spent ten, twenty years, and longer on some of his creative inventions.

As writers, marketers and artists, it’s imperative that we use our creativity to link unrelated concepts in a way that allows for bold new solutions to spring up. One way to start is to look at the same thing as everyone else and then think of something different.

EXERCISE #1

Imagine that you’re a contractor for a major builder. You’ve been hired to convert a dilapidated warehouse into office space. However, there is one problem. The previous owner of the building left behind 5 million unused cotton balls.

Your assignment is to think of creative things to do with the cotton balls before the new office space is completed. List a few ideas.

EXERCISE #2

Suppose for a moment that you are a development executive at an interactive media publisher. One day, the head honcho ushers you into her office and proclaims that the company is dramatically shifting its development strategy. Due to a cash crunch, the firm will now develop innovative games based solely on properties in the public domain.

Your responsibility is to come up with some test concepts for a new title based on the nursery rhyme, Jack and Jill. Harking back to your childhood, you recount the story: Jack and Jill went up the hill to fetch a pail of water. Jack fell down and broke his crown and Jill came tumbling after. Jot down a few variations of the story.

EXERCISE #3

You’re a marketing assistant for a large manufacturer. You have been assigned a project that may help land you a promotion if completed to your employer’s satisfaction. Your mission is to come up with a list of unique names for the following new consumer products in development:

  • A hair brush that doubles as a portable telephone
  • Auto body paint that changes color every few days
  • An inflatable bicycle helmet

As you focus your creative energies on the various tasks outlined above, you may find one or more of the challenges difficult to complete. Don’t give up!

Remember to use your knowledge and experience to help stimulate extraordinary ideas. Use your wackiest thoughts and your strangest solutions to help break down the mental barriers that stand in your way. Go on. Have some fun.

So how did you do with the cotton balls in Exercise #1? What creative solutions did you come up with?

Here a few examples I thought of:

  • Stuff the cotton balls into the walls of the building (in place of standard insulation)
  • Dip the cotton balls in caramel and market them as exotic confections
  • Sell the cotton balls to an aspirin manufacturer (and pocket the cash!)
  • Make fashion accessories out of them

The cotton ball exercise demonstrates on interesting point. When cotton balls are taken out of their usual context, many more uses for the items become possible. I’m not predicting that carmel-covered cotton balls will become a candy craze anytime soon. However, when we place cotton balls in the food category, our minds can suddenly find all sorts of exotic new uses for cotton. Cotton candy anyone?

How did you do with the Jack and Jill exercise? As a development executive placed in an extraordinary situation, you have been pushed off your routine path and forced to “think of something different.” When approaching the story of Jack and Jill, one might first pose a series of questions to help formulate a new approach to a familiar set of circumstances.

Questions such as:

  • What caused Jack to fall down?
  • Why was Jack wearing a crown?
  • What caused Jill to come tumbling after?

Or perhaps alternative situations such as:

  • What if Jack and Joe went up the hill?
  • What if the hill was a pyramid instead of a hill?

By posing a few simple analytical questions and altering at least one key element familiar to our story, whole new creative ideas suddenly become possible. For example:

Jack and Jill climbed up a pyramid to fetch a golden amulet. Jill tripped Jack and he fell down. Jill snatched his crown, scooped up the amulet and was never seen in the city again.

With a little more tinkering, the concept could be expanded into a full-blown adventure game concept–– a Jack and Jill meets Torin’s Passage:

On a day that starts like any other, young Jack learns that the world he knows is about to change forever. A mysterious warlock, known only as Jillian, puts his parents under an evil spell and snatches his father’s magic crown, then vanishes into the vast labyrinth of the black pyramid. Knowing only the sound of the Jillian’s voice, Jack vows to find her, force her to relinquish his father’s crown, and release his parents from bondage. Thus begins an exciting adventure that will take Jack to the five inner worlds of the black pyramid––a world filled with danger and fantasy. Use your wits to help Jack solve many challenging riddles, as he discovers more about himself than he could ever have imagined.

How did you make out with exercise #3? Given the task of having to create unique names for new products in development, how did you fare? Write down your ideas next to the brilliant ideas I came up with:

A hair brush that doubles as portable telephone:

  • Telebrush Magic
  • Hairphone
  • Your idea?

Auto body paint that changes color every few days:

  • Mood Paint
  • Liquid Skin
  • Your idea?

An inflatable bicycle helmet:

  • Airhead
  • BrainSafe
  • Your idea?

10 Useful Definitions for Effective Change Management

Tuesday, October 14th, 2008

Did you know that successful communication is consistently cited as a critical factor for affecting successful change? The right amount of timely, meaningful and consistent communication–targeted to key stakeholders–increases understanding, adoption and commitment from those who are involved. To reach that level of buy-in, it’s important for organizational leaders to have a solid understanding of stakeholder awareness, attitudes and beliefs, expectations, readiness and openness to change–followed by communication that resonates with their needs and concerns.

Most companies want change implemented with the least resistance and with the most buy-in as possible, so communication is critical. For this to occur, change must be applied using a planned approach that addresses all relevant constituents so that conversion from one type of behavior to another organization-wide will be as smooth as possible .

According to Kathy Stershic, president of Dialog Research & Communications, a San Francisco Bay Area change management communications firm, successful change management initiatives that her company has been involved with help to “bridge the gap between where companies are and where they need to be.”

A change management project on the right track can answer challenging questions such as:

  • Do employees understand the strategic changes in your organization?
  • Is the business imperative behind key change clear, credible and accepted?
  • Are communications properly mapped to your organizational objectives?
  • Is your organization ready and aligned to support your strategy?
  • Is the message from Leadership really being heard and understood?

Stershic says that to achieve the required outcomes, it’s important to take the time to assess a company’s business requirements, bring focus to key business questions relevant to the situation, gather intelligent information, cull out key issues and insights, and then assimilate the learnings into actionable plans that address the need – whether it’s to fix a problem or to exploit an opportunity.

Here are ten useful change management definitions:

  1. Stakeholder – A person who directly or indirectly affects or can be affected by a change, in a supportive or an obstructive way. In organizational change situations, stakeholders can be a directly affected team, adjacent teams, partners, supply chain members or even customers.
  2. Change Sponsor – The person accountable for driving the change or business initiative down through their business organization. The Change Sponsor creates the vision for the end state, commits budget, resources and the time needed to remove obstacles to the project’s success. S/he determines policies/procedures that will impact the business and key stakeholders, champions the business case for change and supports the Change Agent(s). May also be called the Executive Sponsor.
  3. Change Agent – A person, usually one of several, who is responsible for making change happen. A change agent helps specific stakeholders through the change process, understanding their needs and concerns, relating the impact of the change to the stakeholders, communicating benefits and the value proposition, diagnosing problems and helping resolve issues. May also be called Change Champion.
  4. Alignment – Ensuring that competing priorities are managed to have the right focus on the change project, and that there are consequences for non-compliance. Alignment yields a common vision and direction for a change, and drives prioritization, accountability and adoption of a new end state.
  5. Change Capacity – An organization’s collective ability to accept and incorporate change. Change capacity can be increased, by increasing people’s understanding of a change and its various impacts, their commitment to it, their ability to implement it, and providing the correct infrastructure to execute change.
  6. Commitment – The state where individuals acknowledge and internalize that they share responsibility for the success or failure of a project or requirement, and they take ownership and initiative to improve processes, tools or team morale to make it happen.
  7. Change Overload – The condition of an individual or group reaching a point of diminished performance or lost effectiveness resulting from a disruptive organizational change. This may be caused by work overload, time pressures, competing priorities, loss of security and confidence, uncertainty about the future and/or the need to learn new skills.
  8. Resilience – An individual’s ability to deal effectively with pressure, recover quickly from setbacks, and remain optimistic and persistent under adversity. A person can remain resilient during a limited time period of disruptive change, but this is not sustainable unless there is ultimately a balance between personal and work demands.
  9. Workforce Readiness – Employees’ degree of openness to acceptance of a change. This is based upon their knowledge and understanding of a change initiative, their expectations about it, and the preparedness of the people and infrastructure required to successfully execute on a new end state.
  10. Communication – An interactive dialog between two or more parties; an exchange of ideas or opinions– not one-directional information push. Timely communication increases commitment and adoption rates by providing the ‘why’, ‘what’, and ‘how’ of the change – to the right people at the right time, over the duration of the change, and includes feedback loops to determine effectiveness and needed adjustments.

Dialog Research & Communications helps business leaders communicate effectively through change—blending senior business expertise with Fortune 500-proven tools for objective Stakeholder Assessment, Communications Planning and Implementation, Workforce Readiness and Change Leader Assessment. Partial client list includes Adobe, Cisco, Oracle, PeopleSoft, Red Hat, Sun Microsystems, Ford Credit and Xerox.

Contact Information:
www.dialogrc.com
kathy@kstershic.com

The Twitter Effect: How 140 Character Micro-Blogging Can BeneTweet Your Company

Tuesday, October 14th, 2008

Twitter is often described as a free micro-blogging and social networking service that you can use to send quick text messages or ‘tweets’ to friends and followers, no more than 140 characters long. While this may be a factually correct description, it only scratches the surface of how Twitter is being utilized as a revolutionary communications platform.

Since Twitter is hardware agnostic, you can access Twitter using hundreds of different devices. This flexibility is just one of the reasons the use of Twitter is spreading so fast. Anytime, anywhere accessibility means that users can tweet from anywhere–and they are! From the front lines of war zones, to sporting events, family vacations, the local conference event–anywhere you can see or do you can tweet about.

Recently a colleague of mine asked me about Twitter. He heard I was using it to conduct research, promote my blog, and provide assistance to others. “I don’t get it,” he said. “Why would anyone use Twitter? Especially a Fortune 100 company? I just don’t see how it’s useful or effective.”

I could relate to her. You see, I felt the same way only a month or so ago when I first joined Twitter. I posted a few comments, followed a few people, conducted a couple of advanced searches on topics of interest. Yawn. You mean to tell me people are tweeting about taking their children to soccer practice? Tweeting about what they are eating? Posting on topics such as gastronomical pains? Here are three sample tweets (actual Twitter posts):

  • I ate donuts all weekend
  • last day of skiing. I went crazy and shredded some mogul
  • Lunch with the new employee. I’m officially The Man now

Why on earth would I spend my valuable time sorting through thousands of comments like these concerning the mundane happenings of so many ordinary lives?

Then I started noticing other tweets like these:

  • FREE widget creation tool. http://tinyurl.com/8jplw4
  • New report shows Flash is poor choice for navigation design: http://tinyurl.com/7bp2je PS: Real world testing shows search engines can’t see the keyword buckets
  • Nice viral marketing campaign. Click through the site till you see the surprise ending! http://tinyurl.com/3bp1ju

Hmmm. Links to resources, collaborative research findings, online marketing case studies. I searched deeper and found tweets like these:

  • Wholefoods So far, we have not identified any products that contain the implicated peanut butter. We will post more details in The Whole Story shortly
  • LanceArmstrong Kicked off the LS Global Campaign today at Royal Adelaide Hospital with Premier Rann, Federal Treasurer Swann and many others. Here we go
  • DellOutlet Coupons coming for select Dell Outlet laptops & desktops! Not combinable w/ other coupons. Online only. Limit 2 PCs/customer. Expire 1/19/ 09
  • Zappos CES attendees: Intel party. For non-VIP entry say passwd “goat” at door
  • JetBlue Winter weather in the Northeast may cause delays or cancellations. Check your flight’s status at http://www.jetblue.com/flig…

Wow! Official tweets from companies, celebrities, CEO’s and even politicians. Tweets on a wide range of topics such as crisis management, news & event coverage, product discounts, networking opportunities, and even proactive customer service! With my online marketing noggin now fully engaged, I started thinking about Twitter as a strategy for a businesses or individuals looking to build their brand, increase sales, and/or create awareness. The possibilities are endless (and exciting).

As an outreach strategy, I identified eight obvious areas of focus that any person or organization could capitalize on by using Twitter:

  1. Sales & marketing
  2. Reputation management
  3. Social advocacy
  4. Crisis management
  5. Customer care / help
  6. News & event coverage
  7. Networking / employment
  8. Research & development

And how to utilize Twitter in each of the above eight areas? Here are four simple ways to engage with the Twitter.com site:

  1. Search - Use Twitter to find people, topics of interest, companies to follow, etc.
  2. Follow - Use Twitter to track all those you deem worthy of following (anytime they post, it’s added to your Twitter home page
  3. Post - Try contributing content (give advice, insights, tips, special offers, research links, event coverage, rebuttal to negative news, etc.) by either posting one tweet at a time, or better yet, tie in your blog posts and your other online contributions to Twitter automatically using FriendFeed or any number of feed services available online
  4. Interact - Customize the design of your Twitter profile, send direct messages to people and form new relationships, interact with the official Twitter blog, connect all your devices (like your Blackberry, iPhone, etc), and more!

So what are you waiting for? The best way to see for yourself how Twitter can ‘benetweet’ your company, website, blog, product or service is to dive right in and start tweeting today.

How Fresh Are Your Ideas?

Tuesday, October 14th, 2008

It can be challenging for companies to increase sales, grow market share and innovate due to once simple fact: competitors may be playing by a different set of rules.

Innovative organizations have a different way of approaching business challenges that allow them to more quickly respond to change, churn out new creative concepts, or implement technologies in ways that others cannot. They tend to approach challenges as opportunities, rather than obstacles. They look at the world, not through rose colored glasses, but differently, as though viewing a kaleidoscope of possibilities for the first time.

Albert Einstein once said that ‘problems cannot be solved by thinking within the framework in which they were created.’ How true! Smart managers have extolled the virtues of ‘thinking outside the box’ for years now, but so few seem to be able to escape the creative rut they are in.

Do the following points ring try to you?

  • You do the same things every day. Take the same route to work, read the same newspaper and listen to the same radio station in the morning
  • You spend most of your time with people from similar backgrounds
  • You rarely go out of our way to try new things, meet new people or go to new places
  • You’re so busy that you usually settle for the first good solution to a problem
  • Many of your ideas could easily be copied by our competitors

Let’s try a brief exercise to demonstrate my point. See if you can guess what type of vehicle each of these people drive.

Perhaps you ‘guessed’ the man drove a Lexus, the woman in the center a Prius hybrid and the asian woman a Mercedes?

The ‘right’ answer is inconsequential. What is important is how your mind came to its decision about which car belonged to which person. Logically, we know that people can choose any type of car they want—or they may own several vehicles. But our brains still look for clues, tips and direction based on our past experiences. Our best guesses are made automatically, influenced by patterns and memories in our brains. We leap to assumptions when there may be no proof to back up our first impressions.

Likewise in business, we often make decision based on assumptions on our products, competitors and consumer needs that are not based in fact. That’s why objective research is so important to a company’s long-term success. The same can be said for creative efforts to get our staffs to think differently. It’s one thing to request unique ideas in a staff meeting. But if your team is running on the same familiar corporate treadmill day after day, it’s doubtful that too many innovative concepts will sprout up and blossom from within.

If you agree your ideas are more incremental than revolutionary, then it’s time to figure out what to do about it. Ready to learn how to stimulate new thinking by utilizing some helpful tools, group exercises and creative best practices? Click on each of these previous articles for some free advice.

Alter Your Perspective to View the World in a New Light

Alternate Viewpoints Can Stimulate New Ideas

5 Solution Sketching Tips for Solving Problems

The Art of Negotiation: Preparation Makes Perfect

Saturday, October 11th, 2008

It’s been said that preparation is perhaps the single most important part of successful negotiations. To that end, here are three PDF worksheets to help make your next negotiation your most successful yet:

  1. Successful negotiating tips
  2. Negotiation preparation worksheet
  3. Your personal negotiation checklist

What is Sequential (Linear) Interactive Structure?

Monday, October 6th, 2008

Sequential structure is the basic building block of both interactive and linear media projects. User navigation follows a strictly defined procedural path— one node after another. A user cannot jump from node A to node C, for example, without having first traversed node B.

Sequential structureAlthough sequential structure is built into the design scheme of practically every new media application ever produced, it is often not talked about. That’s because, for most interactive projects, linear structure is not the primary design structure used in the application; it’s simply an underlying design system that keeps things moving along (see image).

In the early days of multimedia (late eighties to early nineties), sequential structure was used quite heavily in projects such as electronic books and multimedia novels. The Voyager Company published many of these self-label “expanded books,” titles such as Douglas Adams’s Hitchhiker’s Guide to the Galaxy, Herman Melville’s Moby Dick, and The Complete Annotated Alice based on the Lewis Carroll stories.

Electronic books (“e-books”) helped to redefine the boundaries of the printed word. Writers and publishers were able to create works of fiction or nonfiction that their predecessors only dreamed of. Electronic books enhanced the standard text by adding elements such as images, sound, and animation.

In 1991, the first stages of the 3-D graphic novel Sinkha were put into production by noted Italian science-fiction illustrator Marco Patrito and his production team, Virtual Views. Sinkha was a labor of love that was created over a five-year period on a shoestring budget. Upon its final release, the title won the 1996 New Media Invision award for Best Electronic Book and was hailed as an idyllic mesh of art and fiction.

Sinkha stood out from every other e-book on the market because it was neither book, feature film, nor game. It was truly something different—the first 3-D multimedia novel—as its press kit proudly proclaimed. Tens of thousands of hours went into creating the title and the result is a beautifully rendered graphical environment unlike anything you have ever seen. The artwork in Sinkha has been compared to the quality images found in mainstream games such as Myst and The Journeyman Project.

The central story of Sinkha concerns the character Hyleyn, who wishes to leave home in search of adventure. She hooks up with the Sinkha, a godlike race of creatures who seduce her into their magical, synthetic environments. Hyleyn’s enchanters soon become her captors and the race is on to see who will prevail the innocent girl torn away from her family or the dark forces of the Sinkha. To advance Sinkha’s story, the user is required to click an icon to turn each “page.” This limited user interaction triggers new pages of text, mood-altering music, and a poetic dance of photo-realistic 3-D images to appear onscreen. Since the images are basically static (no animation or QuickTime movies in this title), users are drawn into the images in a search for deeper meaning. The end result is a user experience more like browsing pictures

Five Key Components to Webifying an Organization

Friday, October 3rd, 2008

In their 1993 editorial essay “Where are the Theories for the New Organizational Forms?,” R.L. Daft and A.Y. Lewin forewarned us about technology’s impact on the corporation when they wrote “Computer-mediated communication technology is becoming the backbone of many organizations, supplanting the formal hierarchical structure to achieve coordination and manage relationships within and between organizations.”1  These writers were speaking to the impact technology has had on businesses prior to the pervasive adoption of the Internet.  The Web further compounds the complexities of these new organizational dynamics.

Many businesses will face an uphill battle in their attempt to alter the status quo.  That’s because existing organizations are stitched together like fine tapestries –– every piece of thread is unique, yet each holds its place in relation to the whole.  If a thread were to come loose, there is a real threat that the fabric will unravel.  That’s one of the reasons why executive management is so indecisive about the Web.  They are not quite sure what to make it –– is it a thread, a tapestry, a sewing machine or textile factory?  But businesses do know one thing:  the Web will have an impact on their business and their organization which must be dealt with.

Businesses aspiring to “webify” their efforts will face tough decisions about how far they want to integrate the Web into their companies.  Fundamentally there are five key components to webifying an organization:

  1. Empowering, educating, and energizing executive management to lead the Web initiative
  2. Transforming the hierarchical organizational structure to a system of multi-directional, interconnected alliances
  3. Developing employee skills sets to be Web savvy
  4. Changing the way programs are funded
  5. Measuring performance based on new metrics

Business Zen (7 Simple Insights)

Thursday, October 2nd, 2008

1. Differentiate yourself from your competitors (if you can’t, you are only selling an alternative)
2. Create viable products or solutions (passion for a product or service is instantly recognizable and highly contagious)
3. Keep in touch with old friends and business colleagues (and never burn bridges)
4. Focus on target markets (niche markets are less saturated and are usually more open to new ideas)
5. Join a business organization and network (what better way to bond with someone new than to size them up and shake their hand?)
6. Give something back to your community (good deeds are rewarded eventually)
7. Fulfill your promises / follow up on what you say you’ll do (some day you will move on to ther things but your reputation will follow you wherever you go)