Writing, Transmedia Entertainment & Technology: A Video Medley

January 27th, 2011

I was asked to be the guest speaker at Lynn Isenberg’s class, ‘Transmedia Entertainment and Technology,’ at Loyola Marymount College in Los Angeles on January 27, 2011. This is the outline of my talk on the role of writing in digital entertainment.

Intro

We live in an exciting age where the story and the teller are merging in a garden of forking paths. The audience is no longer a passive but an active participant in the content. New methods of communication and expression are being forged. And more and more it is the writer—the electric scribe of the Digital Age—who is leading the charge.

“I think there have been a lot of writers who over the past two generations have been trying to figure out how to break the confines of a book,” claims writer/designer/director Douglas Gayeton. “A book starts on page one and goes to the end. I think if those people were starting now, they would be doing interactive. Because, interactivity is all based upon the principle of nonlinear thought. And that is the way we think. I could talk to you and never finish a sentence—or finish an idea—because our minds are like that. And I think that’s why people have gravitated toward interactivity. Not because it’s a fad, but because it really captures the dimensionality of thought. That thought is not a linear process, it’s a multi-plane, multidimensional process. And a story that allows you to assimilate and capture the essence of how our thinking processes work is a tremendously fascinating and exciting thing.”

Jen Stein, team member on the USC Mobile and Environmental Media Lab, provides us a glimpse into the future of narratives, “Imagine you’re on your way to pick up your child from a rained out baseball game…and [because of sensors in your vehicle] your car now knows you’ve now picked up your kid. Since your plans got canceled, the car sees an opportunity to invite you and your family on a play mission. The real world becomes a giant gameboard…[yes, a real game] engaging with other people and cars while on the road.”

Samsel’s Story

If it’s true that your entire life flashes in front of your eyes the second before you die, here is what my personal life might look like. Created using Pummelvision using photos from my Facebook account.

Heardable’s First Screencast Story

I wrote a script for my company’s first screencast and submitted it to Voices.com to get voice over talent to audition for the role of narrator. I received about 50 submissions. Three voices out of the lot had the hip, yet intelligent sounding voice I was looking for. But only one actor injected a personal style and some bold ad libs that made me question the readiness of my script. Based on this one actor’s reading, I decided to rewrite my entire script with his voice in mind. I hired Mike O-Brian to record the narration, then I recorded the screenshots and assembled the video using Camtasia Studio 7. This is the end result.

Music + Animation = Short Film Story Without Dialogue

A touching retrospective of an old man’s life, based around the evocative imagery created by his piano playing. Story and animation by Aidan Gibbons. Music by Yann Tiersen.

Words + Spoken Voice = A Poetic Story

According to PoetryFoundation.org, “E. E. Cummings was among the most innovative of twentieth-century poets, experimenting with poetic form and language to create a distinct personal style. A Cummings poem is spare and precise, employing a few key words eccentrically placed on the page. Some of these words were invented by Cummings, often by combining two common words into a new synthesis. He also revised grammatical and linguistic rules to suit his own purposes, using such words as ‘if,’ ‘am,’ and ‘because’ as nouns, for example, or assigning his own private meanings to words. Love is the propelling force behind a great body of his poetry.”

75 Years of Writing: Ray Bradbury’s Story

Ray Bradbury is one of those rare individuals whose writing has changed the way people think. His more than five hundred published works — short stories, novels, plays, screenplays, television scripts, and verse — exemplifying imagination at its most creative.

Behavioral Experiments As Stories

Thefuntheory.com, an initiative of Volkswagon, wanted to see if they could get more people to take the stairs over the escalator by making it fun to do. Piano Staircase was one of several finalists out of hundreds of written concepts submitted.

Stop Animation Story

Writer/performers Rhett McLaughlin and Link Neal set out to create something that had never been done before on YouTube: a stop-motion animation video with live actors…with the animation taking place on two T-shirts that interact with one another. T-Shirt War was the result. The team partnered with top-ranked YouTube veterans Billy Reid (aka verytasteful) and Joe Penna (aka mysteryguitarman) to produce their masterpiece.

Stop Animation as a 30-Second Commercial Story

Rhett & Link, a pair of novice writer/filmmakers, were discovered on YouTube by McDonalds and Coca-Cola who asked them to create a TV commercial for them based on T-Shirt War. So why did two of today’s biggest companies hitch their multi-billion dollar brands to a social video phenomenon? Consider it a calcuated risk designed to associate traditional commodities with the uber-hip and cool generation of tomorrow.

Websites As Stories

Some claim this is the most creative ‘website’ ever. Advertising agency, Boone Oakley, made clever use of YouTube annotations by creating an interactive video experience. It was actually their agency website embedded into YouTube across 50+ videos, the very first of its kind. With over 1 million views, this is possibly the most viewed agency site of all time. To cap it off, they won a Gold Lion at Cannes in 2010.

An Overview of Web 2.0: A Story Well Told

Professor Michael Wesch | Web 2.0… The Machine Is Us/ing Us. Video created four years ago that summed up the power and potential of Web 2.0 in a five minute presentation.

Customer Service FAIL Story

One of the first popular examples of how social media can bring a major brand like Comcast to its knees by highlighting their poor customer service to an online audience in the millions. Backstory: A Comcast technician came to replace a faulty modem. After spending an hour on hold with Comcast’s central office, he fell asleep on this person’s couch. It was all captured on film and uploaded to YouTube. If the video wasn’t shame enough, hundreds of writers and editors picked up the story and published commentaries about various ways that consumers were fighting back against companies that wrong them.

Social Journalist Weaves A Web of Intrigue

Supposedly a skier in Brooklyn’s Prospect Park found a roll of film in the snow, had the film developed, posted what he found on YouTube, then asked for the public’s help to recognize the people in the photos. Many say this is a hoax — but it’s a great story nonetheless. Over one million views on YouTube as of 1/26/11.

Classic TV News Crime Story

Antoine Dodson interviewed by NBC affiliate WAFF-48 News after the attempted rape of his sister Kelly Dodson - Huntsville, Alabama. TV channel broadcast reach: In the thousands.

Unconventional News Story Music Video

‘The Bed Intruder Song’ by the Gregory Brothers uses software called Auto-Tune to correct pitch in vocal and instrumental performances — and can even tune a mundane evening news video clip. The music video has been played over 85 million times on YouTube and reached #89 on Billboard’s Hot 100 list. As of September 2010, they had sold more than 100,000 copies of The Bed Intruder Song on iTunes, allowing Dodson to make enough money from the song to move his family out of the projects.

Brand Integration Into A Comedic Drama

Ikea Heights is a melodrama shot entirely in the Burbank California Ikea Store without the store knowing. Entertainment Weekly’s Whitney Pastorek said of the series, “[IKEA Heights] is so brilliant and awesome that its glories can really only be diminished by additional words.”

Corporate Song and Dance: A Musical, Sort Of

A dramatic coming of age tale about a big deal at a unique investment company by KassemG. Over 1.3 million views on YouTube so far.

Video Game Stories

A brief history of interactive writing in the gaming industry. Nice recap of the major issues spoken in a really fast, high pitched voice.

Hybrid Branded Fiction Alternate Reality Game

33 Keys was an alternate reality game that challenged players to immerse themselves in a real-life, sci-fi adventure for the chance to win a brand new 2010 Mazda3.

Ambient Storytelling for Vehicle-Driver Interaction

A USC project that attempts to deepen the relationship between driver and car by using aggregate sensor data, context and location sensing protocols, and social media feeds to develop a narrative “lifelog” for the vehicle and its driver. Test cinematic augmentations for the driving experience, including generative soundscapes, single- and multiplayer games, and driver-specific guided tours. Develop the character or identity of the vehicle by employing usage metrics and driver feedback to modulate the rate, style, and mode of vehicle-to-driver communications.

Digital Marketing Trends For 2011

January 5th, 2011

The management team over at Acquisition Engine recently asked Heardable’s CEO, Jon Samsel, the following question: What do you see as being the most important digital marketing trend in 2011, and why?

Here was my response:

I see five preeminent marketing shifts in 2011:

In 2011, thousands of start-up brands will be built 100% online, using nothing but video, mobile, or social advertising. Traditional marketers will scratch their heads and continue to deny this is possible (at their own peril).

In 2011, the chasm between IT and marketing departments will grow even larger, as savvy marketers embrace external support solutions in droves — experimenting with faster, more robust, and more empowering tools/services than most IT teams could ever hope to deliver or support (they can’t, of course, because their dev queues are too long and they don’t have the budget, talent, nor strategic vision to match what the ‘IT department of the web’ can offer).

In 2011, the most effective and successful businesses will be those who’ve made the transition into web publishers (licensing, producing & syndicating branded content, as well as embedding user generated content, in multiple formats).

In 2011, contrary to what Internet doomsday prophets have forewarned, corporate websites are not dead. However, more and more customers choose to congregate, and trust, external sites more than officially branded company sites. Smart brand marketers realize that web destinations such as Google, Facebook, Yelp, and Groupon are alternative homepages for brands and should be treated as such (resource allocation, staff expertise, corporate governance, customer service, performance measurement, etc).

In 2011, holistic brand measurement will become more of a reality due to the proliferation of new tools and platforms that make integrated, brand performance evaluation possible. Silo’ed metrics and lagging indicators will be replaced by 360 degree views into real-time actions/reactions that can be benchmarked, graphed, and consumed by management in ways that can will influence the critical business decisions of the day.

Source: http://www.acquisitionengine.com/digital-marketing-trends-2011/

170 Essential Social Media Tools

November 3rd, 2010

Here is a list of 170 essential social media tools, including performance analytics tools, social search tools, news clipping services, demographic profiling services, brand optimization tools, social monitoring tools, and similar services.

Disclosure — I am the CEO of Heardable.com, a brand performance rating platform, that I have included in this list.

  1. Ace Metrix - Patent-pending measurement methodology monitoring television advertising.
  2. Actionly - Monitoring & insights for Twitter, Facebook, Flickr, Youtube, Google Buzz, blogs, and news.
  3. AlchemyAPI - Content analysis and meta-data annotation tools.
  4. Alterian - Campaign management, web content management, email, and social media monitoring.
  5. AMI Software - Internet monitoring, intelligence development & evidence based horizon scanning.
  6. Amplified Analytics - Forecasting tools & predictive analytical models by quantifying qualitative information.
  7. Arkovi - Social media archiving services.
  8. Atomic Intelligence - Organizing web content through text indexing, unstructured text parsing, and machine learning.
  9. Attensity - Listen to and analyze multi-channel customer conversations.
  10. Attentio - Analyze buzz around brands or products + multi-language sentiment.
  11. BlogPulse - Real-time view of the most popular topics that bloggers are writing about.
  12. BrandsEye - Online reputation monitoring.
  13. Brandtology - Sentiment analysis in 12 languages.
  14. Brandwatch - Social media monitoring (reputation, sentiment & moderation).
  15. BurrellesLuce - Media monitoring, press clipping services, and public relations software.
  16. Businesswire - Press release distribution, clipping services, and online measurement (A Berkshire Hathaway company).
  17. BuzzAnalytics - Internet buzz tracking in 20 languages + opinion research/polling.
  18. BuzzDing - Online reputation management and social media monitoring.
  19. Buzzient - Enterprise-class social media analytics.
  20. BuzzLogic - Proprietary conversational analytics to optimize online advertising.
  21. BuzzNumbers - Social media monitoring, reporting & engagement.
  22. BuzzStream - Manage word-of-mouth marketing campaigns.
  23. Chartbeat - Real-time monitoring of your online presence.
  24. Chatmeter - Reputation monitoring & management.
  25. Clarabridge - Text mining & analytics.
  26. Clicky - Real-time web analytics.
  27. ClearForest - Deriving meaning from unstructured information such as news, blogs, research reports & more.
  28. Clixpy - Tracks everything your website users do.
  29. Collective Intellect - Social media analytics.
  30. ComMetric - Understand how influencers across all types of digital media are networked.
  31. Comscore - Digital market intelligence and measurement.
  32. Compete - Mine your online performance.
  33. Conductor - Organic search visibility platform.
  34. Converseon - Social media listening and consulting.
  35. Conversition - Bridging the gap between social media and research.
  36. Crazyegg - Build heatmaps and track clicks.
  37. Crimson Hexagon - Social media monitoring & analysis.
  38. CrowdControlHQ - Social media software and reporting.
  39. CyberAlert - News monitoring & clipping, social media monitoring, PR measurement.
  40. Cymfony - Market influence analytics.
  41. Dialogix - Social media monitoring tool from Australia.
  42. dna13 - Real-time reputation management and PR software.
  43. ecairn - Social media tool for marketing agencies.
  44. Echo Research - Reputation analysis, media measurement & research.
  45. Eloqua - Integrated campaign management & social sharing.
  46. Engagor - Social media listening tool.
  47. Entrenza - Track your online presence & monitor brand perceptions.
  48. Evolve24 - Enterprise listening platform.
  49. Evri - Discover & follow trending stories.
  50. Explosive Commerce - Social media management software.
  51. Feng-gui - Attention analysis for websites and advertisements.
  52. Flurry - Smartphone analytics.
  53. Folowen - Find people & organization across social media.
  54. GeeYee - Social media analysis service.
  55. Google Adwords - Keyword research tool for online advertising.
  56. Google Alerts - Automatically monitor selected keywords & receive email alerts.
  57. Google Analytics - Free web analytics tool.
  58. Google News - Automated news aggregator.
  59. Google Reader - Atom and RSS feed reader / aggregator.
  60. Google Trends - Insights into popular search patterns.
  61. Heardable - Measures the effectiveness of online brands.
  62. HotGrinds - Opinion mining.
  63. HowSociable? - Brand visibility metrics.
  64. ICUC Moderation - Social media & blog moderation services for brands.
  65. iMente - Social media measurement (in Spanish).
  66. Imooty - Media monitoring tool.
  67. ImpactWatch - Media coverage dashboard.
  68. Infegy - Enterprise socia media monitoring.
  69. Infonic - Linguistic processing technology for analysing digital news coverage.
  70. Infonitor - Internet trends & opinions (in German).
  71. Integrasco - Manage online word of mouth.
  72. Interwoven - Manage website content and visitor information.
  73. Jamiq - Monitor social media across Asian languages and markets.
  74. Janya - Multilingual semantic processing to harvest online insights.
  75. Jodange - Indexes feelings and statements from traditional and social media.
  76. KnowEm - Claim your brand name across the social media landscape.
  77. Leximancer - Analytics technology for unstructured, qualitative, textual data.
  78. Linkfluence - Social web insights (in French).
  79. ListenLogic - Social market research & analytics.
  80. Lithium - Social CRM.
  81. Managing News - News and data aggregation engine.
  82. Market Sentinel - Conversation & influence analysis.
  83. Media Proof i-news - Media analysis & news monitoring.
  84. MediaHound - Marketing metrics.
  85. MediaMiser - Media analysis, monitoring, and measurement.
  86. Mediatrack Research - Analysis, evaluation, and measurement of international media.
  87. Meltwater - Reputation management, web-based collaboration & online marketing campaign management.
  88. Metatale - Social measurement (in Dutch).
  89. Metricly - Aggregated dashboards of web data.
  90. MightyBrand - Monitor your brand online.
  91. Mint (Have A Mint) - Website analytics.
  92. Moreover - Content monitoring & aggregation.
  93. Morningside Analytics - Mapping of data clusters.
  94. NetBase - Understand consumer insights.
  95. Networked Insights - Social-media listening platform for actionable insights.
  96. New Media Intelligence - A digital media monitoring agency.
  97. Nexalogy Environics - A social media intelligence service.
  98. Nielsen - A global leader in measurement and information.
  99. ObjectiveMarketer - Social media marketing and campaign management solution.
  100. Omgili - Search engine for online discussions.
  101. Onalytica - Extract business insights from social conversations.
  102. Open Amplify - Create custom taxonomies to classify & analyze content.
  103. Optify - Marketing software enabling lead generation through SEO and social.
  104. Overtone - Meaningful insights from customer feedback and social media.
  105. Parnassus Group - Social media intelligence.
  106. Perception Metrics - Data-driven media insights.
  107. Personified - Business intelligence and talent management consulting.
  108. Postrank - Real-time data and analysis on any topic, trend, or interest.
  109. PR Newswire - News distribution, targeting, monitoring, and marketing solutions.
  110. PR Web - Press release distribution services to create buzz & increase online visibility.
  111. Psydex - Real-time search, data mining, and predictive analytics.
  112. Quantcast - Online audience insights.
  113. Quarkbase - Website information & research.
  114. Radian6 - Social media monitoring & engagement.
  115. RapLeaf - Personalized online experiences for your customers.
  116. Reedge - Content behavioral targeting & conversion rate optimization.
  117. RepuMetrix - Online reputation monitoring & social media measurement.
  118. Reputation Institute - Corporate reputation ratings.
  119. ReputationHQ - Online reputation manager.
  120. Ripple6 - Social networking software and platform for social media marketing.
  121. Samepoint - Real-time search & trends.
  122. Satmetrix - Customer experience management software.
  123. Sentiment Metrics - Social media monitoring, measurement, and engagement.
  124. SentiMetrix - Online reputation analysis (in Italian and English).
  125. Serendio - Customer experience analytics.
  126. Shoutlet - Social media marketing platform.
  127. Silverbakk - Social media monitoring based on language and relevance.
  128. SlideShare - Share presentations, get stats & generate leads.
  129. SociafyQ - Open social network analytics.
  130. Social Mention - Real-time search results.
  131. SocialMetrix - Social buzz measurement (in English, Portugese, and Spanish).
  132. SocialRep - Social market intelligence.
  133. SocialReport - Enterprise-class social network analytics.
  134. Socialscape - Social media conversation monitoring.
  135. Social Target - Social media intelligence.
  136. Socialware - Social middleware company.
  137. So ME Tracker - Social media tracking (in Swedish).
  138. Spinn3r - Real-time indexing of the blogosphere.
  139. Spiral16 - Software for web and social media monitoring.
  140. Spredfast - Enterprise social media management.
  141. Sprout Social - Social media management & CRM.
  142. StartPR - Find, manage, and respond to mentions of your company.
  143. Storify - Turn what people post on social media into compelling stories.
  144. Surchur - Real-time search.
  145. Symscio - Communications research firm specializing in media analysis & surveys.
  146. Syncapse - Social media management.
  147. Synthesio - Social media monitoring & engagement.
  148. Sysomos - Business intelligence for social media.
  149. Techrigy - Social media monitoring & analysis.
  150. Tinker - Follow live conversations in social media.
  151. Traackr - Measuring online infuence.
  152. TraceBuzz - Find, filter, and show you buzz.
  153. Trackur - White-labeled social media monitoring tools.
  154. Translated Labs - Readibility analyzer.
  155. Trendrr - Track the popularity and awareness of trends.
  156. Trustworthy - Tracking social media response.
  157. Truviso - Web analytics software.
  158. UKNetMonitor - Internet reputation monitoring.
  159. Unilyzer - Social media dashboard software.
  160. Viral Heat - Social media monitoring & analytics.
  161. Visible - Social media solutions for enterprise social intelligence.
  162. Vitrue - Social relationship management platform.
  163. Vocus - On-demand software for public relations management.
  164. Wavemetrix - Buzz research.
  165. WebClipping - Media monitoring & clipping service.
  166. Website Grader - How well is your website doing?
  167. WebTrends - Mobile & social analytics.
  168. Whitevector - Monitoring & analyzing social media.
  169. WiseWindow - Mass opinion business intelligence.
  170. WooRank - Website analysis tool.

Delta Ranks No. 1 Most Effective Airline Brand Online

November 1st, 2010

Free Online Planning Template

October 31st, 2010

What’s Your Brand Health Score?

October 7th, 2010

Here is a new screencast profiling Heardable.com, the world’s first online brand optimization platform.

Get your free brand health score so you can start optimizing your brand’s performance — today!

Measure the effectiveness of any brand online in real-time — for free. Compare your score to competitors in your business category or in your local zip code.

Over 1 million brands have been scored so far.

Go to: http://heardable.com to get your free Heardable Score.

  1. Get found
  2. Boost brand awareness
  3. Increase traffic
  4. Generate more revenue

Recent Comments From My Dallas Training Seminar

October 5th, 2010

I was recently in Dallas working with one of the biggest brands in the world on a two-day training seminar titled, “The Write Way - Expand Your Online Brand Reach By Writing Smarter.”

The event was designed to help marketers become better online writers by engaging them in interactive exercises designed to teach the the ‘art’ and ‘mechanics’ behind:

  1. Storytelling
  2. Writing for the web
  3. Writing for SEO

The seminar was a big success — and fun to lead as well. Over 40 ’students’ participated and the head of the marketing department who organized the event had lots of positive things to say about the entire experience. I call that a satisfied customer!

Here are a few quotes from students:

“Jon is the go-to guy when you’re trying to understand the different pieces of the online writing puzzle. I recently attended one of Jon’s writing seminars in Dallas. Great presentation about storytelling, writing for the web and SEO — with tools that marketers can use immediately. Highly recommended.”
-Dallas seminar attendee

“The class was well balanced with real life scenarios, and tactical hands on training. From individual to group work, the attendees were able to participate at their own comfort level. Culminating at the end of the day into a presentation that applied all that had been shown throughout the day. If you are doing publishing on a website, this class is well worth the time and money spent…a great investment for any corporation.”

-Dallas seminar attendee

INQUIRE ABOUT A TRAINING SEMINAR FOR YOUR STAFF
To receive a free phone consultation and proposal on how to help your business write smarter, call 1-888-520-0034.

To Chat or Not to Chat: That Is The Question

September 7th, 2010

I was recently on LinkedIn when the subject of Live Chat came up in a Q&A post. Someone asked for live chat vendor recommendations and LinkedIn users chimed in. One responder questioned the viability of live chat, saying, “the phone is the best way to chat.” I concurred, but went on to say that for many reasons, a good percentage of online visitors shy away from calling a company on the phone — so live chat is extremely viable for many companies — especially firms engaging in e-commerce.

In my 10+ years working in online marketing at Ford and Bank of America, I can tell you there are generally four types of online consumer interactions:

1) those who will call
2) those who submit forms
3) those who prefer to do business face-to-face
4) those who respond to live chat (or click to call)

If you have an e-commerce website and you are trying to increase conversions, you need to do everything you can to provide consumers with the ‘transactive preference of their choice’ while doing all that you can to ethically steer users down the transactive path that works best for your business. For example, when I worked for Countrywide/BofA, we saw that phone leads converted into sales at much higher ratios than forms, chat or within the branch, so we promoted the telephone call-to-action multiple times on any given landing page. We also used multivariate testing to rotate our page designs to generate the highest conversions.

Even after all that, a percentage of website visitors still opted to submit form and/or engage in a live chat. When our site visitors chatted with us, our goal was to be helpful, but steer them into a live phone conversation whenever possible.

By providing multiple ways to engage with us, we found we were able to maximize our overall visit-to-lead ratio while keeping customer satisfaction at peak levels. A win-win for everyone.

It is my belief that live chat helps transform an ordinary website into one that is more actionable for the user. An actionable website is one that makes it easier for visitors to respond, communicate, and transact.

I like to think of live chat tools as beacons of assistance in a sea of online uncertainty. Have you ever traveled to a foreign country where you don’t speak the language? Aren’t you filled with relief when, at the airport, an airline representative recognizes you are confused, waves you over with a smile, then clarifies an important piece of information about your departure time and gate? It kinda reminds us of those old Motel 6 television commercials that closed with Tom Bodett’s soothing voice saying, ‘We’ll leave the light on for you.”

Having live chat on your web properties is like leaving the light on for your customers. And it’s good for your business/brand to boot.

Live Chat Resources:

Activa Live Chat

activEngage

AliveChat

Boldchat

ClickAndChat

Egain

Kayako

LIVECHAT

LivePerson

LiveZilla

nGenera

Olark

Provide Support

SiteMax

Velaro

Volusion

WhosOn

ZaZaChat

Superstar Technical/Web Visionary Wanted

August 14th, 2010

superstarHeardable.com is looking for an awesome web developer with database/API experience to join its team.

The company is growing like a weed and needs another ace in its line-up. Not seeking your ordinary 9-5er. This is a start-up. Dedicated superstar wanted. Company equity available for the right candidate.

Send referrals to: samsel@heardable.com

Thx!!!

20 Online Branding Tips To Live By

August 10th, 2010

Heardable.com posted a nice PowerPoint presentation on SlideShare.net today titled, “20 Simple Rules of Social Business Success.” SlideShare featured it on its home page as one of the best presentations of the day. At last count, over 400 people had viewed it in only a few hours [UPDATE: 2,356 views in 3 days!]. Now that’s a smart social media marketing move!

What’s inside this PowerPoint deck? Twenty simple phases for companies large and small to live by. Each slide also has a corresponding image to help drive home the marketing point being made. Following each of the twenty steps may be a smart decision for marketers because each of these simple rules can help make your brand more effective online. Think of them as Internet branding best practices.

Boost your natural search rankings. Increase your conversions. Expand your brand reach and make your customers happy. What’s not to love about that?!

CRM Was All the Rage in 2003: Meet INDY

August 4th, 2010

Unusual Brand Hijacking Examples On Flickr

August 3rd, 2010